Since the COVID-19 pandemic forced widespread stay-at-home orders early last year, government agencies and educational systems have faced a painful new reality that seems likely to persist through most of 2021. Although the public sector had been generally encouraged to adopt telework since 2010, resistance to it remained high until the pandemic struck. The reasons cited for the resistance included technological issues such as connectivity, an inability to be immediately available for impromptu meetings, the inability to convey intangible information or priorities, and distrust of some employees’ work ethics.

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