You’ve invested heavily in a range of desktops, laptops, and tablets for your employees, with a single goal: promote productivity. However, buying devices is only the first step. You can’t reach productivity goals unless all your employee devices remain in not only good, but top working condition.
Keystrokes met with spinning wheels only frustrate users, as do keys that don’t do what they should, hard drives that fail, displays that burn out, and all manner of other potential device-related perils to user productivity.
IT groups trying to deliver on strategic corporate initiatives struggle to keep up with such maintenance issues under the best of circumstances. Now, with so many of these devices at home with their owners, or with students learning from home, the job is even more complex and challenging.