2020 was a year of extraordinary upheaval, and as we turn the calendar to 2021, with the pandemic still consuming much of the world, many of the changes in business will continue on. We’re being driven by the data—not the dates. One thing is clear: the pandemic pushed companies to accelerate their digital transformation initiatives from years-long plans into months, weeks, and days.
According to a McKinsey & Company Global Survey of executives, digital customer interactions have tripled since 2017, accelerating the share of digital or digitally enabled products in respondents’ portfolios by seven years. That digital transformation is a necessary component to success, and to becoming an Autonomous Digital Enterprise—a future-state framework that envisions intelligent, tech-enabled systems across every facet of the business.