I’m old enough to remember when Amazon CEO Jeff Bezos was some guy who had this crazy dream of making money by selling books online. Sure, some people would ask, “Who’d shop online when you can always get a book from Borders, Crown Bookstores, or Waldenbooks?” They didn’t just miss the boat, they hit the water and drowned — and Bezos laughed all the way to the billionaire bank.
Now, as we slowly recover from the COVID-19 pandemic, some people are expecting we’ll eventually return to our brick-and-mortar offices. I don’t think so. Here’s why.