Predictive analytics is being used in myriad industries to revolutionize maintenance processes, and IT is no exception. During the pandemic, it’s providing a much needed helping hand to IT in dealing with end-user devices that are now in employee homes, far from the corporate help desk.

Traditionally, machines of various types – from those on plant floors to a UPS in a data center – were maintained strictly on a calendar basis. That meant parts were replaced because a calendar said it was time, not because there was anything wrong with them.

Predictive analytics uses artificial intelligence (AI) technology to make maintenance smarter. Now tools are available that can detect when a machine or a device, including a computer, is not functioning as it should, according to an established baseline.

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